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Sexual Violence Counsellor / Therapeutic Case Manager
Whitsunday Counselling & Support Inc (WCS)
Full-Time | 76 Hours per Fortnight | Whitsunday Region, QLD
Make a meaningful difference in the lives of victim-survivors of sexual violence.
Whitsunday Counselling & Support Inc (WCS) has been supporting individuals, families and communities impacted by domestic, family and sexual violence across the Whitsunday region for more than 30 years.
We are seeking a compassionate and skilled Sexual Violence Counsellor/Therapeutic Case Manager to join our Counselling Services team. This is an opportunity to provide specialised counselling, therapeutic support and advocacy to adults, young people and families impacted by sexual violence, helping them move towards healing, recovery and empowerment.
About the Role
As a Sexual Violence Counsellor/Therapeutic Case Manager, you will provide trauma-informed counselling and therapeutic case management to individuals experiencing the impacts of recent or historical sexual violence.
Working within a supportive multidisciplinary team, you will:
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Conduct intake, assessment and therapeutic case management.
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Provide crisis intervention and ongoing counselling.
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Undertake risk assessments and safety planning.
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Support clients to navigate medical, legal, police and victim support systems.
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Advocate for clients and facilitate referrals to specialist and community services.
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Deliver psychoeducation and recovery-focused interventions.
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Contribute to community education and awareness activities relating to sexual violence prevention, consent, respectful relationships and recovery.
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Maintain accurate and timely records in line with legislative and funding requirements.
About You
You are a compassionate and professional practitioner who is committed to trauma-informed, client-centred practice.
To be successful in this role, you will have:
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Diploma of Counselling or higher qualification.
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Minimum two years' experience in counselling, trauma, sexual violence, or a related human services field.
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Demonstrated understanding of trauma-informed, strengths-based and recovery-oriented practice.
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Experience conducting risk assessments and safety planning.
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Strong communication, advocacy and stakeholder engagement skills.
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Current Queensland Open Drivers Licence.
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Current Queensland Blue Card (or ability to obtain prior to commencement).
Highly Desirable
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Degree qualifications in Social Work, Psychology, Social Sciences or a related discipline.
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Eligibility for membership (or working towards membership) with AASW, APS or ACA.
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Experience supporting individuals impacted by sexual violence and complex trauma.
What We Offer
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Full-time position (76 hours per fortnight)
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Attractive salary packaging benefits to increase take-home pay.
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Ongoing professional supervision and development opportunities.
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Relocation allowance.
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Supportive and values-driven workplace culture.
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Opportunity to contribute to meaningful change within the Whitsunday community.
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Diverse and rewarding work across Cannonvale, Airlie Beach, Proserpine, Bowen and Collinsville.
About WCS
At WCS, we are committed to creating safer communities through compassionate, inclusive and empowering services. We value respiect, integrity, collaboration and excellence in supporting people affected by violence and adversity.
Apply Now
If you are passionate about supporting victim-survivors of sexual violence and want to be part of a dedicated and experienced team, we would love to hear from you.
To apply, please submit:
A current resume; and
A cover letter addressing your suitability for the role.
For a confidential discussion about the position, or copy of the position description, please contact admin@whitsundaycs.com.au
Applications will be assessed as received.
WCS is committed to equal opportunity employment and encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people of all ages, abilities, genders and identities.
Therapeutic Case Manager | QPS Embedded Worker
Whitsunday Counselling & Support Inc (WCS)
Full-Time | 76 Hours per Fortnight | Whitsunday Region, QLD
Make a Real Difference in People’s Lives
Whitsunday Counselling and Support Inc. is the region’s leading specialist domestic and family violence service, supporting individuals, families, and communities across the Whitsundays for over 30 years.
We are seeking a passionate and experienced Therapeutic Case Manager / DFV Embedded Worker to join our team, working closely with the Queensland Police Service to provide early intervention, crisis support, and therapeutic responses to people impacted by domestic and family violence.
About the Role
This is a unique and highly rewarding role, combining:
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Therapeutic counselling
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Case management
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Advocacy and court support
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Multi‑agency collaboration
You will be based across Bowen and Cannonvale, including work within local police stations, delivering frontline responses and ongoing support to individuals and families impacted by domestic and family violence or sexual violence.
Key Responsibilities
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Provide trauma‑informed counselling and therapeutic support
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Conduct risk assessment, safety planning, and case management
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Support clients through court processes and legal pathways
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Work alongside Queensland Police and partner agencies
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Deliver community education and awareness initiatives
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Maintain compliant, accurate case notes and client records
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Contribute to a child‑focused, culturally safe and strengths‑based practice
About You
We are looking for someone who is:
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Experienced in domestic and family violence and/or trauma‑informed practice
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Confident working with high‑risk and complex clients
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Skilled in risk assessment and safety planning
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A strong communicator who can build trust and engagement
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Passionate about advocacy, empowerment, and client outcomes
Qualifications & Experience
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Diploma in Counselling (minimum)
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Degree in Social Work, Psychology or related field (desirable)
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Minimum 2 years’ experience working in DFV or similar field
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Eligibility for AASW / ACA / APS membership (desirable)
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Current QLD Blue Card (essential)
Why Join Us?
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Relocation support available for interstate applicants
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Salary packaging options to increase take‑home pay
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Flexible work arrangements and TOIL available
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Work within a supportive, values‑driven team
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Opportunity to contribute to meaningful systemic change
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Live and work in the beautiful Whitsunday region
Why This Role is Unique
This is a rare opportunity to:
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Work directly alongside police in an embedded role
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Be part of early intervention and crisis response
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Shape outcomes for individuals and families at critical points
To apply, please submit:
A current resume; andA cover letter addressing your suitability for the role.For a confidential discussion about the position, or copy of the position description, please contact admin@whitsundaycs.com.au
Applications will be reviewed as they are received. For a full position description, please email admin@whitsundaycs.com.au
WCS is committed to equal opportunity employment and encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people of all ages, abilities, genders and identities.
Therapeutic Case Manager | Refuge
Whitsunday Counselling & Support Inc (WCS)
Full-Time | 76 Hours per Fortnight | Whitsunday Region, QLD
Make a Real Difference in the Lives of Women and Children Escaping Domestic & Family Violence
Whitsunday Counselling and Support Inc. (WCS) has been providing compassionate, trauma‑informed support to individuals and families impacted by domestic and family violence and sexual assault for more than 30 years. As the only dedicated DFV service in the Whitsundays, our team delivers a broad range of evidence‑based programs designed to empower clients, support safety, and strengthen communities.
We are seeking a Therapeutic Case Manager to join our highly skilled Refuge team. This role offers the opportunity to contribute meaningfully to the lives of women and children experiencing crisis, while working within an organisation committed to integrity, cultural safety, compassion and client‑centred practice.
About the Role
As a Therapeutic Case Manager, you will provide trauma‑informed, holistic case management to women and children residing in our Refuge and Transitional Housing Program. Every day brings an opportunity to support safety, stabilisation and recovery through therapeutic intervention, advocacy, risk management and practical assistance.
In this role, you will:
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Conduct intake, risk and needs assessments to develop tailored case plans.
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Deliver strengths‑based therapeutic case management and safety planning.
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Advocate for clients across housing, legal, financial, child safety, education and wellbeing needs.
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Facilitate referrals to internal and external supports, including counselling and specialist services.
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Respond to high‑risk DFV situations and contribute to coordinated multi‑agency responses.
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Support the daily operation of the Refuge, assisting with practical tasks where required.
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Maintain accurate, compliant documentation and contribute to continuous improvement.
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Participate in community engagement activities and prevention initiatives.
This role suits a practitioner who is adaptable, confident in crisis response, and capable of working in a fast‑paced environment with competing priorities.
What We’re Looking For
You will bring:
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Experience delivering case management to vulnerable individuals and families.
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Knowledge of the impacts of domestic and family violence on adults and children.
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Ability to engage respectfully and professionally with clients from diverse backgrounds.
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Skills in risk assessment, safety planning and trauma‑informed practice.
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Strong communication, advocacy and stakeholder collaboration skills.
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Commitment to ethical practice, client autonomy, human rights and child‑safe frameworks.
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A current QLD Blue Card (or ability to obtain).
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A current QLD Open Driver Licence.
Highly Desirable:
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Tertiary qualification in Social Work, Psychology, Social Sciences or related field.
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Eligibility for membership with AASW, APS, ACA or similar professional body.
Why Join WCS?
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Work with an experienced, values‑driven team in a highly impactful community service.
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Enjoy salary packaging options to boost take‑home pay.
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Supportive supervision, reflective practice and ongoing professional development.
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Opportunities to contribute to group programs, community events and service innovation.
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Potential eligibility for a relocation package.
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Be part of a workplace that genuinely values wellbeing, respect and collaboration.
Additional Information
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6‑month probation period.
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Participation in a rotating 24‑hour on‑call roster is required.
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Hours are generally Monday–Friday, 8am–5pm, with some flexibility as needed.
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Willing to discuss Full Time or Part Time hours for the right candidate.
How to Apply
Please submit:
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Your resume, and
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A cover letter outlining how your experience aligns with the position description.
Applications will be reviewed as they are received. For a full position description, please email admin@whitsundaycs.com.au
WCS is committed to equal opportunity employment and encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people of all ages, abilities, genders and identities.
Refuge Coodinator
Whitsunday Counselling & Support Inc (WCS)
Full-Time | 76 Hours per Fortnight | Whitsunday Region, QLD
For more than 30 years, Whitsunday Counselling & Support Inc. (WCS) has been a trusted, compassionate presence supporting individuals and families impacted by domestic, family and sexual violence, as well as those seeking therapeutic counselling and community connection. Our work is grounded in our organisational values of respect, cultural safety, integrity, empowerment, and trauma‑informed practice.
As the region’s only dedicated DFV service, we are committed to reducing the impact and incidence of violence through evidence‑informed programs, early intervention, crisis responses, and collaborative community partnerships. We walk alongside our clients with care, professionalism, and a deep belief in their strength.
We are now seeking a skilled and values‑driven Refuge Coordinator to lead our Refuge and Transitional Housing Program.
About the Role
In this pivotal leadership position, you will guide a dedicated team delivering crisis and transitional accommodation to women, children and families experiencing domestic, family and sexual violence. You will ensure our refuge environment is safe, culturally responsive, trauma‑informed, inclusive and empowering, in line with WCS values and practice frameworks.
Key responsibilities include:
Program & Team Leadership
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Lead the day‑to‑day operations of the refuge and transitional housing program
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Provide supportive, strengths‑based supervision and ongoing professional development to staff
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Oversee safety, compliance, critical incident processes and on‑call coordination
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Model WCS values of respect, dignity, collaboration and professionalism
Client & Accommodation Coordination
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Oversee referrals, intake, risk assessments and unit allocations
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Maintain SHIP/SHOR, QHIP and accommodation reporting
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Support tenants with Centrelink, tenancy processes, arrears and rental reports
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Ensure all client support is client‑centred, culturally safe and trauma‑informed
Therapeutic & Case Management Oversight
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Guide high‑quality case management, safety planning and needs assessment
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Support collaborative case planning across housing, financial wellbeing, child safety, legal and health needs
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Coordinate referrals to internal and external supports
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Respond to high‑risk domestic and family violence situations with timely, evidence‑informed interventions
Safety, Risk & Compliance
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Lead risk monitoring, safety audits and site safety procedures
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Ensure adherence to DFV, child protection and WHS legislation
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Maintain security, fire safety, maintenance registers and contractor compliance
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Uphold organisational practice frameworks grounded in human rights and Child Safe principles
⭐ Program Development & Community Connection
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Support the development of resources, tools and group programs
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Engage in community education, prevention initiatives and stakeholder partnerships
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Contribute to continuous service improvement and innovation across WCS programs
What You Will Bring
We are seeking someone who embodies professional integrity, compassion, cultural respect and a commitment to client and staff safety.
Essential:
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2 years in a Team Leader or Coordinator role preferrable
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3+ years working in the DFV sector
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Experience supervising and supporting staff
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Strong understanding of trauma‑informed practice, DFV risk assessment and child safety
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High‑level communication skills and the ability to foster respectful, collaborative relationships
Qualifications:
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Degree in Social Work, Psychology, Social Sciences (desirable)
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Blue Card (or eligibility to obtain)
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Open Driver Licence
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Eligibility for professional membership (AASW, APS, ACA desirable)
Why Join WCS?
At WCS, you will be part of an organisation that prioritises safety, compassion, professional excellence, and community impact.
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Purpose‑driven work grounded in strong organisational values
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Salary packaging to increase take‑home pay
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Relocation support may be available
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Supportive leadership, reflective supervision and ongoing training
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Be part of a passionate team creating safer futures for local families
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Live and work in the spectacular Whitsundays
How to Apply
Please submit:
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Your resume, and
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A cover letter outlining how your experience aligns with the position description.
Applications will be reviewed as they are received. For a full position description, please email admin@whitsundaycs.com.au
WCS is committed to equal opportunity employment and encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people of all ages, abilities, genders and identities.